If you’ve decided to cancel your ITVX subscription, whether due to cost concerns or simply not using it enough, you’re in the right place. This guide will walk you through the steps to cancel your ITVX subscription easily, no matter how you signed up.
Why Cancel Your ITVX Subscription?
There are several reasons why you might want to cancel:
- Cost: You may find that the subscription fee doesn’t fit your budget.
- Content Availability: You might not be watching enough content on ITVX to justify the expense.
- Technical Issues: Ongoing problems with streaming could lead you to seek alternatives.
How to Cancel Your ITVX Subscription
1. Canceling Through the ITVX Website
If you subscribed directly through the ITVX website:
- Log In: Go to the ITV website and log into your account.
- Account Settings: Click on your profile icon at the top of the page and navigate to ‘Manage Account.’
- Manage Subscription: In this section, look for ‘Manage Payment Details’ or similar options.
- Cancel Subscription: Follow the prompts to confirm your cancellation.
2. Canceling via the ITVX App
For users who subscribed through the ITV Hub app:
- Open the App: Launch the ITV Hub app on your device.
- Profile Icon: Tap on your profile icon or settings menu.
- Subscription Options: Select ‘Subscriptions’ or ‘Account Settings.’
- Cancel Subscription: Choose the option to cancel and confirm.
3. Canceling via Google Play (if applicable)
If you subscribed through Google Play:
- Open Google Play Store: Launch the Google Play Store app on your device.
- Profile Icon: Tap your profile icon in the top right corner.
- Payments & Subscriptions: Go to ‘Payments & Subscriptions’ and then tap ‘Subscriptions.’
- Select ITVX: Find and select your ITVX subscription.
- Cancel Subscription: Tap on ‘Cancel Subscription’ and follow any confirmation prompts.
4. Canceling via Apple (iOS)
For those who signed up through an Apple device:
- Open Settings: Go to the Settings app on your iPhone or iPad.
- Apple ID: Tap your Apple ID at the top of the screen.
- Subscriptions: Select ‘Subscriptions’ and find ITVX.
- Cancel Subscription: Tap ‘Cancel Subscription’ and confirm.
5. Canceling via Amazon (if applicable)
If you subscribed through Amazon:
- Log In to Amazon: Visit the Amazon website and log into your account.
- Your Account: Navigate to ‘Your Account’ > ‘Your Memberships & Subscriptions.’
- Manage Subscription: Find ITVX and choose to manage or cancel it.
6. Canceling via a Cable Provider
If you subscribed through a cable provider:
- Call customer service for your provider and request cancellation.
- Be prepared to provide account details for verification.
7. Canceling Through a VPN (for Users Outside the UK)
If you are outside the UK and need to cancel your subscription, using a VPN can help you access ITVX in a geo-restricted region:
- Choose a Reliable VPN Service: Select a premium VPN that has servers in the UK. (we recommend ExpressVPN)
- Install and Connect: Download and install the VPN app on your device, then connect to a UK server.
- Log into Your ITV Account: Once connected, visit the ITV website or open the app, and log into your account as if you were in the UK.
- Follow Cancellation Steps: Proceed with any of the cancellation methods outlined above.
How to Cancel ITVX on Different Devices
Here are specific steps for canceling your subscription on various devices:
iPhone/iPad
- Open the Settings app on your device.
- Tap on your name at the top of the screen.
- Select Subscriptions, then choose ITVX from the list.
- Tap on Cancel Subscription, then confirm.
Android Devices
- Open the Google Play Store app.
- Tap on your profile icon in the top right corner.
- Select Payments & Subscriptions, then tap on Subscriptions.
- Choose ITVX from the list and tap on Cancel Subscription, then confirm.
Amazon Fire TV
- Go to your Amazon account settings from a web browser or directly from Fire TV.
- Navigate to Manage Your Prime Video Channels.
- Find ITVX in your channels list, then select it and click on Cancel Channel.
Roku
- Press the Home button on your Roku remote.
- Scroll down and highlight ITVX from your channel list.
- Press * (the star button) on your remote, then select Manage Subscription or similar options.
- Choose to cancel your subscription.
Steps to Confirm Cancellation of Your ITVX Subscription
- Log into Your ITVX Account:
- Visit the ITV website or open the ITV Hub app and log in with your account credentials.
- Navigate to Account Settings:
- Once logged in, go to ‘My Account’ or ‘Account Settings.’ This section typically contains details about your subscription status.
- Check Subscription Status:
- Look for a section labeled ‘Subscriptions’ or ‘Manage Subscription.’ Here, you should see your subscription details.
- If your subscription is canceled, it will usually display a message indicating that the subscription is inactive or has been canceled, such as “Your subscription will not renew” or “Select an option to resubscribe.”
- Look for Expiration Date:
- If you see an expiration date instead of a renewal date, this indicates that your cancellation was successful. The wording may vary, but it typically states when your access will end.
- Confirmation Email:
- Check your email inbox for a confirmation email from ITVX regarding the cancellation. This email should confirm that your subscription has been successfully canceled.
- Contact Customer Support:
- If you cannot find confirmation through the above methods, consider reaching out to ITVX customer support. They can verify your cancellation status and assist with any issues you may be experiencing.
Additional Tips
- Check Spam/Junk Folder: If you’re expecting a confirmation email but haven’t received it, be sure to check your spam or junk folder.
- Review Terms and Conditions: Familiarize yourself with the cancellation policy in case there are specific requirements or timeframes for processing cancellations.
- Monitor Your Bank Statements: Keep an eye on your bank statements for any unexpected charges after cancellation. If you notice any, contact ITVX or your bank immediately.
By following these steps, you can easily confirm whether your ITVX subscription has been successfully canceled.
Steps to Take if Your ITVX Subscription Cancellation Doesn’t Go Through
- Double-Check Your Cancellation Process:
- Ensure that you followed the correct cancellation steps based on how you subscribed (via the ITV website, app, Google Play, Apple, or Amazon). Refer to the specific instructions for your subscription method.
- Review Terms and Conditions:
- Check the terms and conditions related to cancellation. Some subscriptions may have specific requirements, such as a notice period before cancellation takes effect or penalties for late cancellations1.
- Confirm Automatic Renewal Settings:
- If you have automatic renewals enabled, ensure that you canceled before the renewal date to avoid being charged for the next billing cycle. If you missed this deadline, you may need to wait until the next billing period to cancel without incurring charges1.
- Try Again:
- Sometimes, technical glitches can prevent cancellations from processing correctly. Try logging out and back into your account or using a different device or browser to attempt the cancellation again.
- Clear Cache and Cookies:
- If you’re using a web browser, clear your cache and cookies. This can resolve issues related to loading or functionality on the ITV website.
- Contact Customer Support:
- Cancel Through Your Bank:
- If all else fails, consider contacting your bank to stop any recurring payments associated with your ITVX subscription. This is a last resort but can be effective if you’re unable to cancel through ITVX directly2.
- Document Everything:
- Keep records of your cancellation attempts, including screenshots of error messages and any correspondence with customer support. This documentation may be useful if there are disputes regarding charges in the future.
- Consider Alternative Solutions:
- If you’re facing ongoing issues with ITVX and are looking for alternatives, research other streaming services that might better meet your needs.
Important Considerations Before Cancelling
- Review Terms and Conditions: Before proceeding with cancellation, review any terms related to cancellation policies, including notice periods that may apply.
- Automatic Renewal Awareness: Be mindful of automatic renewal settings; ensure you cancel before the renewal date to avoid being charged for another billing cycle.
- Access After Cancellation: You can continue accessing content until the end of your current billing cycle, even after you’ve canceled.
FAQs About Cancelling ITV
How do I know if my cancellation was successful?
After cancellation, you should receive a confirmation email from ITV indicating that your subscription has been successfully canceled.
Can I still watch content after I cancel?
Yes, you can continue accessing content until the end of your current billing cycle, even after you’ve canceled.
What happens if I forget to cancel before my next billing cycle?
If you forget, you’ll still be charged for that period but can cancel afterward to avoid future charges.
Can I get a refund after cancelling?
Refund policies vary; generally, refunds are not issued unless specified in their terms of service.
What if I subscribed through a third-party service?
You will need to follow their specific cancellation procedures; contact them directly for assistance.
What if I want to delete my ITV account entirely?
Cancelling your subscription does not delete your ITV account itself; if you wish to delete your account entirely, you’ll need to follow separate steps in account settings or contact customer support for assistance.
Customer Support Information
If you encounter any issues during cancellation or have questions about your subscription, don’t hesitate to reach out to ITV Customer Support. They can assist with any difficulties and provide guidance tailored to your situation.
Conclusion
Cancelling your ITV subscription is straightforward with various options available, whether online or via mobile apps.
By following these detailed steps and considering important factors like terms and conditions and automatic renewals, you can effectively manage your subscription and avoid unwanted charges in the future.
