ITVX Not Working on Smart TV? Here’s How to Fix It


Having trouble getting your fix of British shows on ITVX? Don’t worry, you’re not alone. There can be a few reasons why ITVX isn’t working on your Smart TV.

But fret no more! This guide will walk you through diagnosing the issue and getting you back to streaming in no time.

How to Resolve ITVX Not Functioning Properly on Smart TV

Here are the most common culprits behind a malfunctioning ITVX app and how to fix them:

Internet Connectivity:

A stable internet connection is crucial for smooth streaming.

  • Solution: Check your internet connection using another app or device. Restart your router and modem by unplugging them for 30 seconds and then plugging them back in.

Outdated App:

Outdated apps can sometimes cause compatibility issues.

  • Solution: Navigate to your app store on your Smart TV and check for updates for the ITVX app. Install any available updates.

App Cache Issues:

A cluttered app cache can lead to performance problems.

  • Solution: Clear the ITVX app cache. The specific steps may vary depending on your Smart TV model. Generally, you can find the option under Settings > Apps > ITVX > Clear Cache.

Compatibility Issues:

Older Smart TVs might not be compatible with the latest ITVX app.

  • Solution: Check the ITVX support page for a list of compatible devices.

You can also try searching online to see if there are any known compatibility issues with your specific Smart TV model.

ITVX Server Issues:

Occasionally, ITVX servers might be experiencing temporary problems.

  • Solution: Check the ITVX social media pages or online forums to see if other users are reporting similar issues. You can also wait a while and try again later.

Location Issues (For Users Outside the UK):

ITVX content is geo-restricted and can only be accessed from within the UK.

  • Solution: This is a trickier fix. Using a VPN service can help you virtually appear to be located in the UK. However, be aware that using a VPN might violate ITVX’s terms of service.

What Type Of Content Can You Watch on ITVX Using Your Smart TV?

ITVX on your Smart TV unlocks a treasure trove of British entertainment, catering to a wide range of tastes. Here’s a breakdown of what you can expect:

  • Scripted Delights: Dive into addictive dramas like “Vera” and “Line of Duty,” or revisit classics like “Downton Abbey.” Craving laughs? ITVX offers hilarious sitcoms like “Benidorm” and witty panel shows like “Taskmaster.”
  • Docuseries and Reality TV: Explore thought-provoking documentaries or get your reality TV fix with shows like “Love Island” and “I’m a Celebrity…Get Me Out of Here!”
  • Movie Magic: Catch Hollywood blockbusters, classic British comedies, and independent films.
  • Live on the Box: Stream live broadcasts of ITV’s main channels for the latest news, sports, and current events.
  • BritBox UK Bonus (For Paid Subscribers): With a paid ITVX subscription, delve into an even wider library with BritBox UK’s collection of classic and contemporary British TV shows.

More ITVX Guides on Sports Conduct:

Check out the in-depth ITVX guides at SportsConduct for expert analysis.

FAQs: ITVX Not Working on Smart TV

Do I need an ITVX account to use the app?

Yes, you will need to create a free ITVX account to access the content.

Can I restart the ITVX app?

While you may not be able to directly force quit the app on your Smart TV, restarting your Smart TV will typically close all running apps.

What should I do if none of these solutions work?

If you’ve tried all the troubleshooting steps above and ITVX is still not working, you can contact ITVX support for further assistance.


By following these steps, you should be able to diagnose and fix the issue preventing ITVX from working on your Smart TV.

Remember, a stable internet connection, an updated app, and clearing the cache are often the first lines of defense. If you’re still facing issues, don’t hesitate to reach out to ITVX support for further help.

Now, go forth and enjoy the wealth of British content that ITVX has to offer!

ITVX Not Working on Smart TV? Here’s How to Fix It

Laura Wills

Laura Wills, the creative force behind sports streaming guides, delivers concise yet engaging narratives. Laura blends extensive sports knowledge with engaging storytelling, delivering guides that transcend geo-restrictions. Embrace the world of limitless sports streaming with Laura – where expertise meets passion, and every reader is part of the global sports celebration.

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